ORDERS

If you’d like to place an order, please click the corresponding [ORDER ODISEA / MODEL / PRICE] button next to the bag, after selecting the colour edition you prefer. Subsequently, your email client will open with a preset subject (the name of the specific model of bag as well as its colour) and some notes on the information you should provide us with. Feel free to ask any questions you may have.

Once we received and processed your order, you’ll receive a confirmation containing a proforma invoice and a payment link that is uniquely tied to your purchase. Simply click on the link and handle the payment through your browser as usual. Our payment provider mollie.com will process the transaction swiftly and reliably.

Orders usually ship within 1-3 workdays after receiving your payment. Please see below for more information.

Unfortunately, we cannot guarantee that the item you request is in stock at the time of your order. Should we be unable to fulfill your order as requested, we’ll contact you immediately.

Payments

We accept the following payment types: PayPal (worldwide, including Visa, MasterCard, Discover, or American Express credit cards, without requiring a PayPal account), IDEAL (Netherlands), Bancontact and KBC/CBC (Belgium), SOFORT Banking (Germany, Austria, The Netherlands, Switzerland, Italy, Spain, Belgium and Poland), and finally SEPA/IBAN Bank transfer (worldwide).

Prices

All prices are given in EUR (€) and include the mandatory Value Added Tax (21% VAT) for consumer goods. However, if you live outside of the EU, you are exempt from VAT and we’ll deduct 21% from the list price.

Please note that import duties or other taxes may apply at the time it passes through customs - these charges will likely be payable by you before you can receive the shipment at your destination.

Ordering by email

We value a personal dialogue with our customers, therefor we prefer to handle any orders through email for the time being. This allows us to get to know our clientele better, and we’re always happy to hear from you.

Any questions or requests will be promptly answered, usually with a few hours after receiving your email. Should you not hear from us within 24 hours, please call us at +32 11 88.57.28 (9 AM - 7 PM CET) or send another email to info@ensomono.com.

SHIPPING

Most orders qualify for free shipping. We’ll also confirm this once we’ve found the quickest and most reliable shipping provider for your location. You’ll receive a tracking number as soon as the package has been dispatched.

Typical transit times are 1 - 5 days within Europe and 7 - 14 days to the US and elsewhere.

While we only work with trusted logistic partners, we cannot be held responsible for missing packages once they are no longer in our possession.

WARRANTY

We only use the best materials and aim to deliver a high standard of craftsmanship in all our products. However, should experience manufacturing defects or any other issues, please contact us. We can offer to repair your bag or look for other solutions.

Our leathers have been carefully selected for their quality and suitability. Being a natural material, no skin is ever alike. Any irregularities or marks are considered authentic characteristics of genuine leather. Therefor, surface variations are not seen as defects, but as part of the typical qualities of the material.

RETURNS

Our policy lasts 10 days. If 10 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. We cannot accept any returns unless we have previously been informed by you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ensomono.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Due to the specific characteristics of leather, we cannot replace items based on variations of its texture or colour.

In addition, the rendition of colour on this website is dependent on many factors outside of our control, which makes it impossible to guarantee a correct representation, despite our best efforts.

If you’d like more information please contact us prior to your order at info@ensomono.com.

Return shipping

To return your product, you should mail your product to: Atelier Fabien, Bergstraat 31, Mettekoven - Heers, 3870, Belgium. Phone: +32 11 88.57.28 / Email: info@ensomono.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please contact us first to discuss any options.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact
Ensomono / Atelier Fabien
3870, Belgium
+32 11 88.57.28
info@ensomono.com

VAT BE 0864.588.120

Any questions or requests will be promptly answered, usually with a few hours after receiving your email. Should you not hear from us within 24 hours, please call us.